The etom enhanced telecom operations map, pronounced eetom is the frameworx business process framework. In nonbilling organizations accounting is sometimes replaced with administration. Overview of tm forums business process framework etom fundamentals course. Design and implementation of a telco business intelligence. Frameworx training etom training class business process. Briefly, etom is a reference framework that categorizes all the business activities that a service provider performs. About the business process framework etom fundamentals. Business process framework l3 descriptions are analyzed by looking for implied tasks. The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. The telecommunications industry uses epcs etom framework to support their key business processes with etom business process framework. The business process framework etom is a critical component of the open digital. Itil is a set of nonprescriptive guidelines for itict service management. The frameworx information is the shared informationdata model sid.
The process model discussed in this paper complements etom by providing an endtoend process flow driven view to the different functional groupings. Wishes to extend their understanding andor start implementing the framework is or will be involved in a business process transformation project. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil. Business process framework etom tm forum it was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes. See more ideas about enterprise architecture, business and business architecture.
The two main techniques used to analyze existing organizational processes are through process interaction and process flows, illustrated in figures 8 and 9. Based on this, a more extensive activity is proceeding separately to work through this methodology across the etom framework. Preface business process framework the business process framework etom is a reference framework for categorizing all the business activities used by an enterprise involved in delivering online information, communications and entertainment services. May 27, 2019 enhanced telecom operations map etom pdf the enhanced telecom operations maptm is an ongoing tm forum initiative to deliver a. The etom business process framework is a reference framework for categorizing all the business activities that a. The business process framework etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries.
Tm forums business process framework fundamentals course gives you a deep dive on one of the most wellknown and widelyadopted standards in our industry to do just that. Business process framework etom practitioners course. This is a handson style course where you will learn, practice and test your knowledge. Note that this suite is labeled with the reference gb921. Objectives provides a business process blueprint for service providers to streamline their endto. Operations map etom the business process framework for the information and communications services industry, gb921 version 4. The business process framework etom is a standard maintained by the tm forum, an association for service providers and their suppliers in the telecommunications and entertainment industries. The endtoend processes represent 400 sub processes, some of which are reusable across process areas. Mar 05, 2020 telecommunications management network. Download the entire gb921 business process framework etom r17.
This is done through definition of each area of business activity, in the form of process components or process. Learn a common, businessled approach to rationalize the processes that run your business. Tm forum 2012 business process framework etom for the information and communications services industry addendum d. Business process framework etom fundamentals onsite expand your frameworx foundation. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil developed outside of tm forum. We all know that making the best use of all the assets you have is a best practice for any business. Business process framework etom a clear and concise reference gerardus blokdyk on.
Fcaps is the iso telecommunications management network model and framework for network management. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. Business process framework fundamentals course gives you everything you need to get started with one of the most wellknown and widelyadopted standards in our industry to do just that. The focal point of the etom is the core customer operations processes of fulfillment, assurance and billing fab under operations. The two main techniques used to analyze existing organizational processes are through process interaction and.
About the business process framework etom fundamentals course. Business process framework etom fundamentals onsite. For the business process framework etom processes definitions please refer to tm forum document gb921d v9. The process elements in the business process framework. Sep 08, 2015 overview of tm forums business process framework etom fundamentals course.
Frameworx contracts can be seen as extensions of application programming interface api specifications. Figure 1 process model and etom flows within this context, the definition of efficient and customeroriented business processes is a crucial success factor. Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. Let us show you how tm forums business process framework can be used to support a range. In many cases, each process is aligned and mapped to appropriate company documentation references solution, methodology or modeling. Business process framework etom a clear and concise. Let us show you how tm forums business process framework can be used to support a range of business. Jun 14, 2019 the business process ccisco etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries.
However, the framework is not just an ecommerce or ebusiness process framework, it supports traditional business processes with the integration of ebusiness. This course is intended to provide an overview of frameworx, business process framework and its key components. The etom business process framework gb921 serves as the blueprint for process direction and the starting point for development and integration of business and operations support systems bss and oss respectively and, helps to drive tm forum members work to develop ngoss solutions. Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. Manage revenue assurance policy framework manage revenue assurance operations support revenue assurance operations. The business process framework also known as the etom is an ongoing tm forum initiative to deliver a business process model or framework for use by information, communications and entertainment. The etom framework contains seven endtoend vertical process groupings that are the processes required to support customers and to manage the business. Manage revenue assurance policy framework manage revenue assurance operations. The enhanced telecom operations map etom the business process framework for the information and communications services industry is being issued as a tm forum version release 4.
This is similar to how process decomposition can use semantic analysis. Only employees of current tm forum member companies are eligible to take the exam. Tonex frameworx training etom training, business process framework is a 2 days course what gives the subtleties behind the benchmarks for advancement and arrangement of ossbss operationsbusiness support systems. They are based on a 2006 report prepared by the general accounting office, evidence of quality in distance education drawn from interviews with the accreditation community and the best practice. Pdf reference process flows for telecommunication companies.
This course is proposed to give an outline of frameworx, business process framework and its key parts. Figure 1 etom business process framework level 0 processes. This business process framework also known as etom suite release r17. Tonex frameworx training etom training, business process framework, provides the details behind the standards for development and deployment of ossbss operationsbusiness support systems. It was felt this would remove any artificial concerns about using the etom in nontelecommunications environments and broaden the uptake and adoption of the business process framework etom. Enhanced telecom operations map etom the business process. Itil good practice services using process flows built using etom i. The model describes the interaction of processes between different stakeholders in the telecommunications value chain.
Business process framework etom fundamentals learn a common, businessled approach to rationalize the processes that run your business. It also forms the basis for a variety of projects related to business processes. The process model etom was renamed enhanced telecom operations map etom, and in 20 to business process framework etom. Each etom process is supported by descriptive text. Jun 27, 2018 apqcs process classification framework pcf is a taxonomy of business processes that allows organizations to objectively track and compare their performance internally and externally with organizations from any industry. A practical approach to the operation of telecommunication. Etom business process framework pdf free download as pdf file. The business process ccisco etom is a standard maintained by the tm forum1 an association for service providers and their suppliers in the telecommunications and entertainment industries. Business managers, enterprise solution architects, process practitioners and quality. All documents approved by the tm forum as well as those previously. Extensions to the etom framework can be applied by decomposing level 34 processes and adding organizational specific details at the lower process level. Business process framework etom practitioners course how to use the business process framework for an agile digital business who should attend. This recommendation contains the main body of the etom business process framework. A practical approach to the operation of telecommunication services driven by the tmf etom framework hou jiejin thesis director dr.
The business process framework is an operating model framework for telecom service. The enhanced telecom operations map, referred to hereafter as the tm forum etom business process framework, or simply the etom framework, supercedes the tm forum telecom operations map tom, gb910 version 2. Apqc process classification framework pcf cross industry. This course is intended to provide an overview of frameworx, business process framework. Frameworx, business process framework training authorstream. Itut recommendation m the business process framework etom is a critical component of frameworx, the tm forums blueprint for enabling successful business transformation. Once there, you may also find additional versions of the framework including previous releases, the excel version, and alternative languages where available.
Under interfacings guidance and an etom assisted approach, the process team has successfully mapped 150 endtoend processes structured in a framework of 6 toplevel core process areas. The model describes the required business processes of service providers, and defines key elements and how they should interact. Fcaps is an acronym for fault, configuration, accounting, performance, security, the management categories into which the iso model defines network management tasks. Ngoss etom business processes service management operation. The etom business process framework can be used as a tool for analyzing existing processes and for developing new processes. Using a selfassessment tool known as the business process framework etom scorecard, you will develop a clear picture of which business process framework etom areas need attention. Framework, with a particular focus on process decomposition, simpli. Aug 10, 2014 etom business process framework enhanced telecom operations map. What tools and technologies are needed for a custom business process framework etom project. Media in category business process framework etom the following 3 files are in this category, out of 3 total. Business process framework etom addendum u gb921 addendum u, version 1.
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